1. Equipment Features: Can I add options to my digital copier at any time?
Most digital products allow you to add options at any time. Availability of these options does vary by model. Please call or email your sales representative or email your question now by clicking "Ask Questions" and you will receive your response within 24 hours.
2. Invoicing: What is the average usage on my machine?
Average usage is the average amount of copies produced each month. To obtain your average usage, please call or email your sales representative, or click "Ask a Question."
3. Invoicing: What are your hours of service?
Monday - Friday 8:00am-5:00pm
After hour service is available. Please contact Tom Shell at tshell@cbs-solutions.com.
4. Invoicing: What am I being charged for? (Increase in billing)
Please call our office or email Jamie@cbs-solutions.com to discuss your specific billing questions.
5. Meter Readings: How do I send in my meter reading for billing purposes?
When a meter read is requested, you can fax, mail, or email your information to us as follows:
Fax: 417.831.3183
Mail: CBS, PO Box 4809, Springfield, MO 65808-4809
Email: Click "Services" then "Meter Reading"
6. Meter Readings: How do I get my meter reading?
Depending on the model of your machine, the meter will either be accessed through the panel display or the physical meter will be located inside the front panel.
For step by step instructions on accessing your meter through the panel, please refer to your operators manual.
For further inquires click on the "questions" section of our website, and we will respond within 24 hours. Click "Ask a Question"
7. Networking: Do you resell networked equipment?
Yes. We can provide pricing on most any network or computer related product. For a quote or assistance please click "Ask a Question"
8. Service: What do I when I have lines on my copies?
With a clean lint free cloth, clean the glass. On newer units there is a small rectangular glass just to the left of the glass. Clean this as well. If after completing the above, you are still getting the lines, please call or email a service request by clicking "Here".
9. Service: Why should we use OEM parts and supplies?
OEM parts and supplies provide the highest quality and serviceability. Parts and supplies designed specifically for the unit will insure the highest uptime and allows fulfillment of all manufacturer warranties.
10. Service: What brands of equipment will you service?
We service Savin, Gestetner, Lanier, Ricoh, and OKIData copier, printer, duplicator, and fax products.
11. Service: Can I put my old copier under a maintenance contract?
With few exceptions, we will place a copier under a maintenance contract. In order to place the unit under service, we would need to send a service technician out to your place of business to identify what parts (if any) would need to be replaced in order to bring the unit up to specifications. The costs of the parts and labor for the initial call are charged. The technician will then provide pricing for and describe the coverage options of the maintenance agreement.
12. Service: Can I change our service contract?
Yes. You can change the volume of copies included within you agreement one time during the contract term. Please call or email your sales representative for further details.
13. Supplies: Someone just called us and said the price of toner is going up, is that true?
Toner Pirates: Companies that call your place of business to solicit supply orders. Corporate Business Systems will never call your business and try to sell supplies.
14. Supplies: How many toner cartridges should I keep on hand?
A good rule of thumb is to keep a two month quantity on hand. Depending on your model and the amount of toner your documents require will have a bearing on how many cartridges you would need to keep on hand.
When you put your last toner in the machine ~ REORDER.
15. Supplies: How much are supplies? (Toners, Masters, Inks)
For questions on ordering supplies, pricing, or delivery please contact Amber May at amay@cbs-solutions.com or 417.864.6400
Look for the "supply" link on the home page of our website.
16. User Codes: How can I set up my machine for user codes?
Users can require that a code be entered prior to any copying activity.
Depending on your model user codes can be programmed through "User Tools"
If you have a machine that is 18pgs/min or faster....
User Tools ~ Systems Settings ~ Key Operator Tools ~ Address Book Management ~ By User Code ~ New Program ~ Type in Name ~ User Destination ~ Type in Code ~ Select Availble Functions ~ Hit OKAY.
This is definately the abbreviated version of instructions.
Consult your operators manual for step-by-step instructions. For further assistance click "Ask a Question." or Call the office and ask for Channon. |
